Information on the kind of help you can receive, who can access it, how to access it, reporting a concern, how cases are investigated, the role of East Riding Safeguarding Children's Board, how you are assessed, permissions to share information, outside of office hours availability and how to make a complain or send a compliment.
All contacts on non-open cases should go through the Safeguarding and Partnership Hub using one of the following methods:
Tel: (01482) 395500
Secure email: firstname.lastname@example.org
This service is available:
Out of hours: contacts received and urgent matters out of hours are dealt with by the emergency duty team on (01482) 393939.
For open cases, the relevant safeguarding team should be contacted:
East Riding Of Yorkshire Council Hilderthorpe School Shaftesbury Road Bridlington YO15 3PP Tel: (01482) 395470 Fax: (01482) 395450
East Riding Of Yorkshire Council Hilderthorpe School Shaftsbury Road Bridlington YO16 5PP Tel: (01482) 395470 Fax: (01482) 395450
East Riding Of Yorkshire Council Council Offices Church Street Goole DN14 5BG Tel: (01482) 396842 Fax: (01482) 396843
East Riding Of Yorkshire Council Anlaby Children's Centre First Lane Anlaby HU10 6UE Tel: (01482) 565560 Fax: (01482) 565580
East Riding Of Yorkshire Council Beverley Children, Young People & Family Centre Coltman Avenue Beverley, HU17 9LP Tel: (01482) 880066 Fax: (01482) 880024
East Riding Of Yorkshire Council George Street Hedon HU12 8JH Tel: (01482) 899962 Fax: (01482) 899680
East Riding Of Yorkshire Council Beverley Children, Young People and Family Centre Coltman Avenue, Beverley HU17 9LP Tel: (01482) 880066 Fax: (01482) 880024 Initial contacts can also be made in person at any of the East Riding of Yorkshire Council customer service centres.
Find your nearest customer service centre
When a referral is received by the local safeguarding team, the team manager will review the information within 24 hours and make a decision as to whether or not the threshold for safeguarding services has been met.
If the threshold has been met, the case will be allocated to a social worker who will complete an assessment within 45 days. Normally consent would be sought from parents to complete the assessment, however, if there are urgent concerns the child or young person will be seen immediately and appropriate action taken.
The assessment will consider risks to the child or young person and support the needs of the family.
If threshold for safeguarding services is not met the family will be signposted to the appropriate service.
To find out how to support you, a social worker from one of our teams will need to talk to you and your family about how things are going. They will also want to talk to your children if it’s appropriate for them to be involved.
We need to find out more about you and what needs you have. Sometimes we will need to contact other organisations, such as education or health agencies, to help us gain a fuller picture of what you and your child need. Ideally, we will agree with you who else we talk to. This helps us decide whether we can help you or if another organisation could help you more.
We need you to talk honestly about any difficulties you might be having, and about what is working well for you. It is very helpful if you give us permission to talk to other people. This helps us to understand your family’s needs more fully.
After we have spoken with everyone, we will write up our findings in a report that we call an assessment. Your views will be included in the assessment and you will get a copy of this. The report will say what support you need and if we are able to help. The social worker has 45 working days to complete the assessment.
Yes. Sometimes it is necessary to share personal information with other organisations to allow us to work together to provide the best service for you.
We follow strict rules about confidentiality that tell us what personal information we can collect, how and when we can share this information with other organisations.
We will usually speak to you and ask your permission to the sharing of necessary personal information as part of our work with you.
Further information can be found in the document below:
Children's Social Care Privacy Notice and Guide (word 305kb)
Children's Social Care Short Privacy Notice (word 63kb)
There may be instances where we need to share information with other appropriate organisations without your permission in order to protect a child or young person or others from significant harm.
We will discuss this with you unless this will put others at risk.
Other sections within this website contain further information about data protection and information sharing.
Below are some examples of how support may be offered:
Outside office hours children’s social care operates an emergency service provided by an emergency duty team on
Tel: (01377) 241273
Children's social care is committed to providing quality services. We need to hear from you if you have any comments, compliments or complaints about the service you receive.
The Children's Services Feedback Annual Report 2016-17 is now available.
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