If you report nuisance behaviour and do not give your name and address the authority cannot fully investigate the report and cannot verify with you any information we might obtain. We ask that you let us know your name and address, but it will be kept confidential and will not be disclosed to the person you are complaining about unless you agree to it (e.g. to allow us to mediate between you).
Tenants themselves are often the victims of anti-social behaviour, and whilst in the best position to give evidence against offenders, are understandably reluctant to do so because of fear of intimidation. We, therefore, recognise the need to provide support and assistance for victims of anti-social behaviour, those who give evidence and require support or protection, and those who are afraid to come forward.
In the case of witnesses who require protection, the police will provide support and assistance as appropriate having regard to the circumstances of each case.
The housing allocation policy gives additional priority for rehousing to the victims of anti-social behaviour but care will be exercised in the use of these provisions because:
- moving the victim away from the nuisance neighbour is unlikely to solve the problem and gives the wrong message to the perpetrator
- some council estates are unpopular for a variety of reasons and tenants who are keen to move to other areas will on occasions claim to be the victims of such behaviour without any evidence to substantiate this.
We will, therefore, require independent agreement, usually from the police, of any alleged anti-social behaviour.
The allocation of additional priority as above is unlikely, in itself, to secure early rehousing and may be of little practical assistance where families need to be removed from an area for their own safety. Where families flee their homes and can satisfy us that they are unable to return because of such fears for their safety, we will regard them as homeless and will provide temporary alternative accommodation pending completion of any enquiries. Any claims that it is necessary for the family to be permanently relocated will again need to be supported by the police.
Where tenants or residents are given additional priority and rehoused as the victims of criminal or anti-social behaviour, they will normally be required to provide a written witness statement prior to moving to enable us to pursue action against the perpetrators.
In the most severe cases, it may be necessary to install appropriate witness protection measures including alarms, new locks etc. This may be done following a risk assessment and in liaison with the police. Officers may also arrange access to counselling services and support from other departments and agencies.