Meeting customer expectations
Advancements in technology and 24/7 lifestyles in the past decade means more and more customers can - and prefer - to choose digital transactions.
This presents a huge opportunity to the council, as we look to make significant cost savings across the organisation through automation and customer self-service.
The redesigned website builds on the successes of our current website, whilst adding improved tools and functionality that will enable customers to more easily navigate and find information and online services across their smartphones, tablets and PCs.
Following the launch, website usage data and customer feedback will be used to create a constantly evolving website. Further improvements and new features will be added every month, making access easier for all and encouraging customers to choose the website as their first point of contact for council services.