Privacy notice for YORSwitch

What do we use the information for?

YORSwitch collects, processes and holds your personal information in order to provide our services effectively.

  • To provide true and accurate savings projections
  • To enable the energy auctions / switching process with the winning supplier to take place
  • To support and develop our services
  • To target marketing and promotional activity
  • To administer the collective purchase scheme.

We also use information to improve our services so that they are more appropriate to people’s requirements.  We recognise that your personal information is important to you, and we take our responsibilities for ensuring that we collect and manage it proportionately, correctly and safely very seriously.

What information do we hold and use? 

We collect and process the following information:

  • Personal information (including full name, full residential address)

  • Location data (including postcode and telephone number)

  • Contact details (such as email address)

  • Characteristics (such as sex)

  • Household energy data (consumption and tariff)

  • Warm home discount, if applicable

  • Projected savings, if applicable.

On what grounds do we use the information?

We process personal data for the following reasons:

  • GDPR Article 6(1)(a) – the data subject has given consent to the processing of his or her personal data for one or more specific purposes.

We process special category data for the following reason:

  • GDPR Article 9(2)(a) - the data subject has given explicit consent to the processing of those personal data for one or more specified purposes, except where Union or Member State law provide that the prohibition referred to in paragraph 1 may not be lifted by the data subject.


How do we collect this information?

We may collect information in the following ways:

  • Online registration forms

  • Paper registration forms

  • CCTV

  • Use of audio monitoring equipment

  • Email

  • Telephone

  • Face to face, with one of our employees, or one of our partners. 

Who do we share your information with?

We may disclose your information to others, but only where this is necessary either to comply with our legal obligations or as permitted by Data Protection legislation. We may share it with other public service bodies including our technical partner, iChoosr, who coordinate the entire scheme and carry out auctions/ switching on your behalf. 

iChoosr (external website)

The reasons why we may share your data with other public bodies are as follows:

  • To improve our understanding of your needs to enable us to inform you of other relevant services

  • To monitor and improve our performance and delivery of services

  • For the prevention or detection of crime

  • Where necessary to protect individuals from the risk of harm or injury; and

  • Where otherwise permitted under the General Data Protection legislation.

We will only disclose your sensitive or confidential information to a third party if we are legally required to do so, or where we have good reason to believe that failing to share the information would put you or someone else at risk of harm.

We will not pass your personal information to external organisations for marketing or sales purposes or for any commercial use without your prior expressed consent.

How long do we store it and is it secure?

YORSwitch has a retention schedule in place to ensure that information is only held for as long as it is needed. We will not keep your information for longer than is required to by law.  Your information will be disposed of in a controlled and secure manner in accordance with the council’s Records Management and Data Quality Policy. The council’s IT security and confidentiality policies ensure that your information is protected, and accessed only by staff directly involved in providing you with a service.  

For information on how long your information will be held, visit the retention page

What rights do you have?

The rights that you have depend on the grounds upon which we collected your information.  All of the rights you could have are outlined on the data protection rights page. 

In most cases, people who have been involved with YORSwitch will have the following rights:

  • The right of access – you are entitled to see the information that we hold about you
  • The right to rectification – we will amend information accordingly, if any information the service holds about you is incorrect
  • The right to restrict processing – you may wish to limit how we use your data
  • The right to object – in addition to the right to limit the use of your data, you also have a right to object to the use of you data for certain actions
  • The right to erasure/ right to be forgotten - in certain circumstances, you may be able to ask for some of the information we hold to be deleted. The service has determined that all requests to permanently delete a service user record will be dealt with on an individual basis.

To exercise any of your above rights, please visit the data protection rights page for more information.

Where can I find out more?

If you would like to know more about how the council uses information, your rights or have a concern about the way we are collecting or using your personal data, we request that you raise your concerns with us in the first instance; contact details are available on the general privacy information page. Alternatively, you can contact the Information Commissioner's Office (ICO). The ICO is the UK’s independent authority set up to uphold information rights in the public interest and they handle public concerns regarding organisations information rights practices. 

Information Commissioner’s Office (external website)

When was this privacy notice last updated?

We will continually review and update this privacy notice to reflect any changes in our services, feedback from customers, and to comply with any changes in the law. This privacy notice was last updated on 18 December 2020.

Stay connected

Sign up for the latest news and updates from East Riding of Yorkshire Council.

We will use GovDelivery to send you emails, it is secure and you can choose to stop receiving emails at any time. Find out more in our Privacy notice.